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Cancellation Right

Right of Withdrawal

Private customers (consumers) according to §13 BGB shall have the right to withdraw the contract within fourteen days, wihtout giving any reasons. The withdrawal period is fourteen days and begins when you or a third party, other than the carrier and indicated by the customer, has acquired physical possession of the last good.

To exercise your right to withdraw, you have to inform us:


Wagner & Günther Vertriebs GmbH
Billwerder Ring 9
21035 Hamburg
Telefon: 0049 40 734736 0
Fax: 0049 40 734736 20
E-Mail: mail@w-und-g.de

by means of an unambigious declaration (e. g. letter, Fax or email), about your decision to withdraw the contract.

To comply with hte withdrawal period, it is sufficient to inform us about the withdrawal before the period expires.

Effects of withdrawal

In case of withdrawal we shall refund the received payments (except additonal costs for special delivery conditions above the cheapest standard delivery) within fourteen days after getting knowledge of your decision to withdraw the contract. The reimbursement will be made, if not otherwise agreed, using the same payment method you had chosen for your order. For the reimbursement we will not charge any fees.

We can refuse the repayment until we received the returned goods or until you have proven that they have been sent, whichever applies first.

The customer shall, immediately or at least fourteen days after the notification of withdrawal, send or hand over the goods to us. To comply with this deadline it is sufficient to send the goods before this period expires.

The customer must bear the immediate costs of the return shipment for goods suitable for dispatch by parcel.

The customer must bear the immediate costs of the return shipment for bulk goods. For large items, the costs shall be expected around €200,00.

The customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and funtioning of the goods.

Exceptions from the right of withdrawal

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit Ihnen zurückzuführen ist.


Ausschluss des Widerrufsrechts

Das Widerrufsrecht besteht nicht bei Verträgen zur Lieferung von Waren, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Verbraucher maßgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind. Davon betroffene Waren sind in unserem Online-Angebot und der Auftragsbestätigung eindeutig gekennzeichnet.